Frequently Asked
Questions

Information We Collect

At NCC Luxe Collection, we collect information that you provide directly to us when you:

• Browse our collection of luxury handbags
• Contact us via email, phone, or social media
• Subscribe to our newsletter or updates
• Inquire about products or make a purchase

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Process and fulfill your orders
• Send you updates about new arrivals and special offers (with your consent)
• Improve our products and services
• Verify the authenticity of returned items under our moneyback guarantee

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only when:

• Required by law or legal process
• Necessary to process payments or shipments (with trusted service providers)
• You have given us explicit permission

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: nccluxecollection@gmail.com
Phone: 0927 811 0702
Address: Antipolo, Rizal

Last updated: May 2026

1. Agreement to Terms

By accessing or using NCC Luxe Collection's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Products and Services

NCC Luxe Collection offers authentic pre-owned and new luxury handbags. All items are carefully authenticated and come with a Certificate of Authenticity.

3. 100% Authentic Moneyback Guarantee

We stand behind the authenticity of every item we sell. If your purchase is ever found to be inauthentic, we will provide a full refund upon verification. To process a return under this guarantee, we require:

• Original receipt or invoice
• Certificate of Authenticity provided at purchase
• The item in its original condition
• Proof that the item is inauthentic from a qualified authenticator

4. Pricing and Payment

All prices are listed in Philippine Peso (₱). We reserve the right to change prices at any time. Payment terms will be discussed and agreed upon before purchase confirmation.

5. Reservation and Availability

Items marked as "Reserved" are temporarily held for potential buyers. Availability status may change without prior notice. Items are sold on a first-come, first-served basis.

6. Shipping and Delivery

We offer secure, insured shipping with tracking. Shipping costs and delivery timeframes will be provided at the time of purchase. We are not responsible for delays caused by shipping carriers or customs.

7. Inspection Period

Upon receiving your item, you have 3 business days to inspect it. If you believe the item is not as described or has authenticity concerns, please contact us immediately.

8. Product Condition

We accurately describe the condition of each item (Brand New, Like New, Excellent, Very Good, Good). Please review product descriptions carefully before purchase.

9. Intellectual Property

All content on our website, including images, text, and logos, is the property of NCC Luxe Collection and is protected by copyright laws.

10. Limitation of Liability

NCC Luxe Collection is not liable for any indirect, incidental, or consequential damages arising from the use of our services or products.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website.

12. Contact Information

For questions regarding these Terms of Service, please contact us:

Email: nccluxecollection@gmail.com
Phone: 0927 811 0702
Address: Antipolo, Rizal
Business Hours: 1:00 PM – 10:00 PM (Mon, Tue, Wed, Thu, Sat)

Last updated: May 2026